Return Policy
Last revised 04/01/2019
RETURNABLE PRODUCTS
Returned products must be a current running line item and the following conditions must be met:
- Customer Service must be contacted within 60 days of invoice date.
- Return authorization is valid for 30 days. All material must be physically returned within this time.
- Returned material must have a pre-approved return authorization number.
- Packaging and material must be in the same condition as it was delivered.
The following material is not returnable:
- Special order items
- Non-stock material (unless Return Authorization is granted by manufacturer – in this case the restocking fee and freight charges will be passed on when the credit is issued)
- Cut wire, cord, or cable (any cuts that are not on factory spool)
- Stock items ordered in quantities that far exceed our typical monthly usage may not be returnable; it will be at the sole discretion of First Source Electrical.
CONDITIONS
- No restocking fee will be charged if the material is delivered damaged or defective or if the return is due to an error on our part.
- All non-stock returns will be subject to the applicable manufacturer restocking fees, freight charges, and any other handling fees. First Source will not absorb these fees except in the case of First Source Error.
- Credit is subject to inspection and count when received in our warehouse.
- Credit will be issued within 7 working days of receipt based on the successful product verification.
- Pick-ups on returns will occur only on our next scheduled delivery to the customer. No special runs for pick-ups on returned goods.
- All returns are subject to First Source Electrical approval.
